Privacy Policy — IKEYSUP LTD (Ikeysup)
Company: IKEYSUP LTD
Website / Brand: Ikeysup
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: contact@ikeysup.co.uk
Phone: +44 7520 604163
1. Introduction
IKEYSUP LTD (“we”, “our”, “Ikeysup”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit or purchase from ikeysup.co.uk or when you interact with us in any way.
This policy meets the requirements of the UK GDPR, EU GDPR, and other applicable privacy laws, including Google Merchant Center guidelines.
2. Data We Collect
We collect personal data necessary to operate our website, process your orders, and provide customer support.
Account & Contact Data
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Full name
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Email address
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Billing/shipping address
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Phone number
Order & Transaction Data
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Purchased products (digital or physical)
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Order totals, transaction history
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Delivery information
Payment Data
We do not store full card numbers.
Payments are processed by secure third-party providers.
We may retain limited metadata for refunds or dispute handling.
Technical & Usage Data
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IP address
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Browser & device information
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Pages visited
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Cookies and analytics data
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Referral sources
Support Data
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Emails
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Chat transcripts
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Files or screenshots you send
Digital License Data
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Product keys
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License identifiers
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Activation timestamps (to verify delivery and prevent fraud)
3. How We Use Your Data
We use your personal data for:
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Processing and fulfilling orders
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Sending order confirmations, invoices, and delivery notifications
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Delivering digital licenses via email
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Managing subscriptions and validating license activations
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Processing payments, refunds, and dispute/chargeback cases
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Fraud detection and prevention
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Website security and performance
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Improving our services through analytics
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Sending marketing communications where you have consented
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Complying with legal and regulatory requirements
4. Legal Bases for Processing (GDPR)
Depending on the situation, our legal bases include:
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Contract necessity — to process your order
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Legal obligations — accounting, tax, fraud prevention
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Legitimate interests — analytics, security, customer communication
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Consent — marketing emails, non-essential cookies
5. Sharing & Disclosure
We may share data with:
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Payment processors (Visa, MasterCard, PayPal, etc.)
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Delivery carriers (for physical items)
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Hosting providers and cloud infrastructure
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Analytics & marketing partners (e.g., Google Analytics, where allowed)
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Legal or regulatory authorities, where required
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Business transfer partners (if assets are sold or reorganized)
We do not sell your personal data.
6. Payments & Financial Data
All payment transactions are handled by secure third-party payment gateways.
We never store full payment card numbers.
Limited payment metadata may be retained to manage refunds, fraud investigations, or legal compliance.
7. Cookies & Tracking
We use cookies for:
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Website functionality
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Login/session management
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Analytics (performance insights)
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Advertising (where permitted)
You may manage or block cookies through your browser settings. Some features may not function correctly without essential cookies.
8. Data Retention
We keep personal data only as long as needed:
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Order and accounting records: 6–7 years (required by law)
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Support communications: up to 3 years
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Digital license information: retained for fraud prevention
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Analytics data: anonymized whenever possible
9. Your Rights (UK / EU GDPR)
You have the right to:
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Access your data
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Request correction of inaccurate data
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Request deletion (“right to be forgotten”)
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Restrict processing
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Object to processing (including marketing)
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Receive data portability
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Withdraw consent at any time
To exercise your rights, email: contact@ikeysup.co.uk
We may request identity verification before processing your request.
10. Security
We implement strong security measures to protect your data, including:
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HTTPS encryption
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Secure hosting
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Access control and internal restrictions
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Encrypted payment processing
No system is completely secure, but if a breach occurs, we will notify you as required by law.
11. International Transfers
Data may be processed outside the UK/EU by trusted service providers.
Where transfers occur, we use approved safeguards such as:
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Standard Contractual Clauses (SCCs)
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UK International Data Transfer Agreements (IDTA)
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Other legally recognized mechanisms
12. Children
Our services are not intended for children under 16 years old.
We do not knowingly collect data from minors.
If you believe a child has provided data, contact us for removal.
13. Complaints & Supervisory Authority
If you are not satisfied with our handling of your data, you have the right to complain to:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/
You may also contact us directly to resolve the issue first.
14. Changes to This Policy
We may update this Privacy Policy periodically.
The latest version will always be available on our website with a “Last Updated” date.
15. Contact / Data Protection Queries
For all privacy-related enquiries:
IKEYSUP LTD (Ikeysup)
Email: contact@ikeysup.co.uk
Phone: +44 7520 604163
Address: 128 City Road, London, EC1V 2NX, United Kingdom